Jane Rice
586-298-2633
e-mail: janierice@hotmail.com
OBJECTIVE To apply academic and practical experience to a writing position requiring strong analytical and creative skills … with the capacity to translate needs into solutions that can impact results.
QUALIFICATIONS SUMMARY
¨ Resourceful and service-oriented individual who functions well under pressure where meeting deadlines in a timely, accurate manner is a must. Logical, analytical thinker who applies common sense and sound judgment in reaching practical, workable solutions to complex problems. Enjoys challenges and takes pride in accomplishments. Effective communicator with excellent verbal and written skills. Knowledgeable in a variety of computer systems and applications as a writing tool.
EDUCATION LAWRENCE TECHNOLOGICAL UNIVERSITY
Bachelor of Science - Business Management, 2009
Studies include: Technical writing, Report writing, Organizational Behavior, Intro to Business Law,
Operations Management, Strategic Management, Principles of Marketing.
Associate of Science - Computer Systems, 1991
Studies include: Systems Analysis, Development & Design, I.M.S. Database Coding, Project Management, Business Organization.
MACOMB COMMUNITY COLLEGE
Associate of Arts, 1990
Other: Effective Speaking & Human Relations - Dale Carnegie Training.
CAREER HIGHLIGHTS
AT&T May 27, 1980 – December 15, 2017
Customer Advocate (1994-2017)
Interact, on a daily basis, with commercial customers and internal departments, defining and resolving problems and complaints, ranging from simple to extremely complex. Determines issues to be resolved, researches and initiates corrective action, including adjustments, refunds and service modifications. Follow-up to ensure customer satisfaction and maintain company's positive public image.
General Clerk (1980-1994)
Provided administrative support to 50 management and service representative personnel. Prepared correspondence, management and technical reports. Maintained confidential files.
© Copyright Freelance Writing Services